Equator Comtec create solutions within our clients’ budget and align them with incisive analytics for maximum ROIs. We cater to all business units whether they are small businesses or big corporate houses. We deliver our services in India as well as at international locations. We have a robust business continuity plan and hence are well equipped in keeping the businesses of our clients running even during crisis situations like “lockdown”. Our department heads are veterans in the industry and subject matter experts in their respective domains. Our process executives are fluent in Telugu, English, Hindi and regional languages like Tamil, Marathi, etc.
Chat support service is “live” which means that issues are resolved in real time. Through 24 X 7 interactions with customers through live chat, executives answer customer queries and assist them to find a solution to their problems. This promotes goodwill for businesses and increases customer satisfaction.
Behind the latest initiatives, researchers found that customers of any firm are engaging due to effective customer services.
We use specific software when someone wants to transform or change the format of any desired information and data. This work is done by our expert data entry operators who are well equipped and well-experienced.
Business houses make use of telemarketing services of best BPO companies like Equator Comtec to promote awareness of product and to boost sales. Telemarketing includes services like appointment scheduling, lead generation, product promotion and sale of products. Our process executives get in touch with potential customers and help in achieving sales targets of businesses.
Back office services mean outsourcing business duties and processes to outside vendors. When organizations outsource business methods to the back office providers, they assign tasks and duties to companies that are usually specialized in maintaining them. These processes had frequently been handled by in-house departments and employees in the past.
In an Inbound Call Center operators are waiting for the call to arrive, and once it comes in, it must be routed to the correct representative without any obstacle. Automatic call distribution is used that enables directing or routing the incoming call to the available agent. This convenience saves customer’s significant waiting time, and offer customer service in the shortest possible time.
As market demands grew, organizations began looking for ways to enhance agility and adaptability to stay competitive and remain consistent in the market. One of these strategies was to empower secondary responsibilities so they could concentrate on their core competencies. Although these duties were not the core concern of the company, they were still significant to business operations.
Outbound call center representatives can also call clients to proactively give customer assistance, conduct client fulfillment surveys, conduct market analysis, manage the debt, or schedule meetings. Agents often strive with lists of customers and candidates to communicate. Therefore, they use a customer relationship management method to track and maintain your communications.